Thank you for shopping with ROLLERMEGA LLC. We are committed to providing a convenient and reliable online shopping experience. This Shipping Policy explains how we process and deliver orders placed through our online store.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received and the order has been confirmed.
Orders are not normally processed or shipped on weekends or U.S. federal holidays. Orders placed during weekends or holidays will generally begin processing on the next business day.
During periods of high order volume, promotions, or circumstances beyond our control, processing may take additional time.
2. Shipping Time
After an order has been processed and shipped, delivery times may vary depending on the destination, shipping carrier, service selected, and other circumstances.
Estimated delivery timeframes are provided during checkout or in your order confirmation when available.
Please understand that delivery estimates are not guaranteed. Weather conditions, carrier delays, holidays, incorrect addresses, customs procedures, and other unforeseen circumstances may affect delivery times.
3. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
The shipping cost may vary depending on the product, destination, order size, shipping method, and applicable promotions.
If free shipping is offered on eligible products or orders, the applicable terms will be displayed on the website or during checkout.
4. Order Tracking
When tracking information is available, we may provide a shipping confirmation containing the applicable tracking number.
Customers can use the tracking information provided by the shipping carrier to monitor the progress of their shipment.
Please allow some time after shipment for tracking information to become active in the carrier's system.
5. Delivery Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing checkout.
ROLLERMEGA LLC is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect, incomplete, or outdated shipping address provided by the customer.
If you notice an address error shortly after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.
6. Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and transportation procedures.
If your package appears to be delayed, please first review the tracking information provided by the carrier.
If the tracking information indicates that a package has been delivered but you have not received it, please check around your delivery location and with household members, neighbors, or the carrier where appropriate.
You may also contact us so we can assist you with the available next steps.
7. Damaged Packages
If your order arrives damaged, please contact our customer support team as soon as reasonably possible.
We may request photographs or other information regarding the condition of the package and product so that we can evaluate the issue and determine the appropriate resolution.
8. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us promptly with your order number and details of the issue.
We will review the order and work with you toward an appropriate resolution.
9. International Shipping
If international shipping is offered for a particular product, delivery times and shipping requirements may vary by destination.
Customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
Customs-related delays are outside our direct control.
10. Changes to This Shipping Policy
ROLLERMEGA LLC reserves the right to update or modify this Shipping Policy when necessary. Any changes will be posted on this page with an updated "Last Updated" date.
11. Contact Us
If you have questions regarding shipping, delivery, or your order, please contact us through the customer support information provided on our website.
ROLLERMEGA LLC
716 PHILLIP DESANTIS DR
WOODBINE, NEW JERSEY 08270
United States
We appreciate your business and thank you for choosing ROLLERMEGA LLC.